FAQs Plummy's By Post
How long do the brownies keep for?
Our brownies keep for 3-5 days at room temperature, 2 weeks in the fridge, and can be frozen for up to 3 months.
Can I order for a specific date?
I will always do my best to ensure an order arrives for a certain date by posting it 2 days before. If you would like your order delivered for a specific date, please include this in the 'Order notes' section at checkout.
When will my order arrive?
Your order should arrive within 4-5 days of placing your order. If you have not received anything within this timeframe, please get in touch.
Where are your bakes made?
All my bakes are made in my kitchen at home which has been inspected by the council for environmental health standards - (Scores on the Doors 5/5) Food Hygiene Rating sticker! I also hold Level 3 Supervising Food Safety & Hygiene in Catering and keep a Safe Food Better Business record so rest assured, your bakes are in good hands!
How are the bakes packaged?
All my bakes are packaged inside a pouch with layers of greaseproof paper inside a nice letter box size box. I would recommend that they are transferred to an air tight container lined with a new piece of baking parchment or greaseproof paper (not paper towels as these will absorb the moisture!) as soon as you receive them to ensure they stay moist for as long as possible.
Do you cater for allergies?
Unfortunately due to the frequent use of wheat flour and nuts in the kitchen, I cannot guarantee and claim for any of my products regardless of not containing these ingredients to be trace-free.
Do you cater for dietary requirements?
All my products are vegetarian but if you require a vegan bake, please get in touch and I will be able to offer you a price accordingly.
Can I place a custom order?
If you require a larger amount of bakes, would like something created to bespoke requirements, or would like to order a recurring box, please get in touch and I will be happy to help!
I've seen a bake on social media that's not on the website - how can I order it?
I often post photos from bakes-gone-by on my social channels. If you would like to see a bake revived please get in touch - the more affirmation and encouragement the better! Be sure to sign up for email notifications to be the first to hear about my latest product releases.
What allergens are there in the bakes?
All our regular bakes contain milk, eggs, gluten, soya and there may be traces of nut too as our kitchen is not nut free! Our GF and vegan brownies are made from GF and vegan ingredients and most only contain soya.
Is Vegan or Gluten-Free an option?
Yes - we've a range of delicious bakes made with gluten-free ingredients that are also vegan too. ** COMING SOON**
Please note, whilst our vegan and gluten-free products are made from gluten-free ingredients, our kitchen itself is not gluten-free so we cannot certify they are free from.
Are your bakes Halal?
Our bakes are always vegetarian unless stated otherwise. The gold shimmer that is sometimes used contains alcohol as the propellant but this evaporates after application so there should be no alcohol left in the final product. We understand that for many schools of Islamic thought this use of alcohol is permitted as the alcohol is a carrier and its primary purpose is not consumption or intoxication.
How do I add a gift note?
Just write it in the '🎁Add a Gift Message' section in the basket. **Email firstname.lastname@example.org with any gift messages - still organising!
When will my order be delivered?We will aim to dispatch all orders received as soon as possible and this can happen as soon as the same day but might take up to 5 working days. We cannot be more specific as this changes on a day to day basis depending on how many orders we receive, and what has been baked that day. Delivery will take between 1 and 3 working days from dispatch. Please note, our bakes have a 3-5-day shelf life at room temperature – so no worries on that front. They can also be frozen for several months. We do not guarantee delivery dates, and here’s some of the reasons why: Incorrect addresses (you’d be surprised…) You, or the recipient may not be in to the receive the package - package will need to be signed for if you order more or your letter box is not standard. Our courier: whilst they’re on the whole great, they may in rare instances have issues (for example adverse weather conditions, a blown tire, a goat in the road determined to have a staring competition with their driver – it wants your brownies, pesky thing!) and this may cause a delay in the courier getting your brownies to you.
Where do you deliver to?We deliver throughout the UK. Our standard shipping includes postcodes in England, Wales & the majority of Scotland. However, our couriers charge extra to deliver to the Scottish Islands and Highlands as well as Northern Ireland or Channel Islands.
Can I choose a specific delivery date?Unfortunately it is not possible to choose or request delivery date and any requests made at the time of order are not seen as it is an automated process. We dispatch orders as soon as we can. We would always recommend you to order earlier rather than later - it's much better to receive an early birthday present than a late one for example. And there are no issues with shelf life as bakes last for up to 2 weeks.
- We will be accepting the last orders for Christmas at 10am on Wednesday 21st December, for delivery on Friday 23rd/Saturday 24th December.
- Please note this date may change following the exceptional demand during this period in 2021 - so please order in plenty of time.
- At the moment we will be closed over the Christmas period, and the first shipment of 2023 will go out on Monday 9th January.